Terms of Service

Effective 2026-04-30

TouTouBot Terms of Service

Effective date: 30 April 2026 Last updated: 30 April 2026 Version: 1.1

These Terms of Service (the "Terms") form a binding contract between you and TouTouBot, a software-as-a-service platform operated from Phnom Penh, Cambodia ("TouTouBot", "we", "us", or "our"), and govern your use of the Services.

The "Services" means, collectively: (a) any TouTouBot-powered shop website, including any *.toutoubot.com subdomain or custom domain operated through TouTouBot; (b) the TouTouBot Telegram Mini Apps and the merchant Telegram bots provisioned through TouTouBot; (c) the TouTouBot Shop Admin panel at admin.toutoubot.com; (d) the TouTouBot mobile application(s) distributed through the Apple App Store and Google Play Store, where applicable; and (e) any related APIs, websites, and features that link to these Terms.

Please read these Terms carefully. By creating an account, signing in, or using the Services in any way, you confirm that you have read, understood, and agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

If you are using the Services on behalf of a business or other legal entity, you represent that you have authority to bind that entity, in which case "you" includes both you personally and that entity.

1. Who these Terms apply to

The Services are used by three groups, and some sections apply to one group only.

Customers ("Customers") — people who shop on TouTouBot-powered storefronts.
Shop Owners ("Shop Owners") — independent merchants who use TouTouBot to run a storefront.
Staff ("Staff") — people invited by a Shop Owner to help operate that Shop Owner's shop.

Sections 2–7 and 18–24 apply to everyone. Sections 8–11 are specific to Customers. Sections 12–17 are specific to Shop Owners and Staff.

2. Eligibility

To use the Services you must be at least 13 years old, or 16 if the law in your jurisdiction sets that as the minimum age to consent to online services. To open a Shop Owner account or to enter into a paid subscription, you must be at least 18 years old (or the age of majority in your jurisdiction) and able to enter into a binding contract.

You are responsible for complying with all laws that apply to you when using the Services, including export, sanctions, tax, and consumer-protection laws.

3. Your account

Account creation. You may create or access an account using Telegram, Google, Apple, or a phone OTP, where supported. Some features are also available without an account ("guest" mode).
Accuracy. You must provide accurate information and keep it up to date.
Security. You are responsible for keeping your account credentials confidential and for all activity under your account. Notify us immediately at the contact in Section 24 if you suspect unauthorised access.
One person per account. Customer accounts are personal to you. Shop Owners may invite multiple Staff users; each Staff user must use their own credentials.
Closing your account. You may permanently delete your account at any time directly inside the Services (see the Privacy Policy, Section 12). Customer deletion is immediate and irreversible. Shop Owner closures have a 7-day recoverable grace window before they become irreversible. Suspension or termination by us is described in Section 19.

4. The relationship between TouTouBot, Shops, and Customers

TouTouBot is a platform. Each shop operating on the Services is run by an independent Shop Owner. Unless we tell you otherwise in writing:

TouTouBot is not the seller of the goods listed on any Shop Owner's storefront. The Shop Owner is the seller and is solely responsible for the products it offers, the descriptions and images it uses, the prices it sets, the taxes it applies, the orders it accepts, the deliveries it makes, the returns it handles, and any warranties or guarantees it gives.
TouTouBot is not a payment service. We provide tools that allow Shop Owners to accept payment via third-party providers (currently ABA PayWay), via direct bank transfer (manual QR), or as cash on delivery. Funds for an order do not pass through TouTouBot's accounts.
TouTouBot is not a delivery or logistics provider. Delivery, including any couriers used, is arranged by the Shop Owner.
TouTouBot does not guarantee any Shop Owner's conduct. A complaint about a product, price, delivery, refund, return, or warranty is between you and the Shop Owner. We will reasonably assist you in identifying the right Shop Owner contact.

The TouTou Pro subscription and the AI Credits wallet are exceptions: those are platform-level services provided directly by TouTouBot to you. See Sections 9 and 10.

5. Acceptable use

You agree not to, and not to attempt to, do any of the following while using the Services:

Use the Services for anything illegal, fraudulent, harmful, threatening, abusive, defamatory, harassing, hateful, sexually explicit, or that infringes anyone else's rights.
Sell or attempt to sell anything you are not legally permitted to sell, including counterfeit goods, controlled substances, weapons, items that infringe third-party intellectual property, or anything that violates the policies of the platforms we operate on (Telegram, Apple App Store, Google Play Store).
Upload viruses, malware, or any code that could harm the Services, our infrastructure, or other users.
Probe, scan, or test the vulnerability of the Services without prior written authorisation from us; or breach or circumvent security or authentication measures.
Scrape, harvest, or otherwise collect information from the Services in bulk, including by automated means, except as expressly permitted by us in writing or by a published API and its rate limits.
Reverse engineer, decompile, or attempt to discover the source code of the Services, except to the extent the law expressly permits despite this restriction.
Misuse the AI features, including by uploading photos of other people without their consent, generating non-consensual intimate imagery, or producing content that the law or our content policies prohibit.
Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
Interfere with the proper working of the Services, including by overloading, flooding, or spamming any part of them.
Abuse account-deletion controls in an attempt to evade fraud detection, dispute resolution, or other legitimate operational measures.

We may add to or update the acceptable-use rules at any time. Changes apply prospectively.

6. User content

"Your Content" means anything you upload, submit, or transmit through the Services, including photos, product images, text, reviews, messages, and any other material.

Ownership. You keep ownership of Your Content. We do not claim ownership of it.
Licence to TouTouBot. You grant TouTouBot a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display, adapt (for example, to resize an image or apply a watermark), and otherwise process Your Content solely as needed to operate, secure, and improve the Services for you, and to comply with the law. This licence ends when you or we delete Your Content from the Services, except for the limited purposes described in our Privacy Policy (such as legally required retention or messages held by a Shop Owner under its own control).
No use for AI training. We do not use Your Content to train, fine-tune, or evaluate generalised AI models. See the Privacy Policy, Section 7.
Public content. If you post content that is meant to be visible to others (for example, a product review), you give other users of the Services and the Shop Owner permission to view, copy, and re-share that content within and about the Services.
Messages to Shop Owners. If you message a Shop Owner through that shop's Telegram bot or in-shop chat, the message is treated as part of that Shop Owner's customer-service records. Deleting your TouTouBot account does not automatically delete those messages from the Shop Owner's records; see the Privacy Policy, Section 12.
Your responsibility. You are responsible for Your Content. You confirm that you have all rights necessary to upload it and to grant the licence above, and that Your Content does not break the law or the rules in Section 5.
Removal. We may, at our discretion, remove or refuse to display Your Content if we believe it breaks these Terms or the law. Where reasonable, we will tell you why.

7. Intellectual property of TouTouBot

The Services, including the software, design, branding ("TouTouBot", the elephant logo, the trumpet sound mark, and related marks), interface, copy text, illustrations, and the underlying APIs and data structures, are owned by TouTouBot and protected by intellectual-property laws. These Terms do not transfer any of those rights to you.

We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Services in line with these Terms. We reserve all rights we have not expressly granted.

You may not use the TouTouBot name, logo, or trademarks without our prior written permission, except to truthfully describe that a shop is "powered by TouTouBot".

8. Customer purchases

When you place an order on a Shop Owner's storefront:

You enter into a contract of sale with the Shop Owner, not with TouTouBot.
The Shop Owner is solely responsible for accepting or rejecting your order, charging the correct amount, applying applicable taxes, fulfilling the order, handling delivery, and dealing with returns, refunds, and warranties.
Prices, currencies, delivery fees, and product descriptions are set by the Shop Owner. We make reasonable efforts to make sure the platform shows them correctly, but mistakes can happen. If a Shop Owner accepts an order at a price that turns out to be wrong, the Shop Owner is responsible for resolving it with you.
Payment is handled outside TouTouBot's accounts (see Section 4).
Telegram notifications related to your order (such as "order confirmed" or "preparing") are sent through the Shop Owner's Telegram bot.
If you delete your TouTouBot account after placing an order, the order itself remains on the Shop Owner's records (with personal fields anonymised) for as long as the Shop Owner is required to keep it. You may still need to deal with the Shop Owner directly to complete or dispute the order.

If you have a dispute about a product or order, contact the Shop Owner first. We can help you identify the right Shop Owner contact, but we are not obliged to act as arbitrator.

9. TouTou Pro (Customer subscription)

TouTou Pro is a paid subscription provided directly by TouTouBot.

Benefits. Pro benefits include a higher daily virtual try-on quota, a cleaner watermark on try-on results, the ability to share try-on results to Telegram, priority GPU queue, and Pro-exclusive discounts that participating Shop Owners may offer at checkout. Specific benefits and limits may change; we will tell you about any material change.
Plans and pricing. Plans (monthly or yearly) and prices are shown in the Services at the time of purchase. Prices may include or exclude taxes, depending on your jurisdiction.
Payment. TouTou Pro is paid for using the methods we accept (currently manual QR / bank transfer or ABA PayWay; in-app purchase mechanisms may be added inside mobile applications). For manual payments, your subscription becomes active after we verify your payment.
Auto-renewal. Where auto-renewal is offered, the subscription renews at the end of each period unless you cancel before the period ends. You can cancel at any time from your Profile.
Cancellation and refunds. You can cancel at any time. Your benefits stay active until the end of the period you have already paid for. Except where the law (such as a consumer-protection law that applies to you) requires otherwise, we do not refund partial or used periods.
Effect of account deletion. Deleting your Customer account automatically cancels any active TouTou Pro subscription and disables future auto-renewals. Pro benefits remain until the end of the period you have already paid for.
Mobile-app purchases. If you subscribe through the Apple App Store or Google Play, your purchase is governed by the store's own billing rules in addition to these Terms. Refunds for store-billed subscriptions must be requested through the store, not from TouTouBot.

10. AI Credits

The AI Credits wallet is a platform-level credit balance used to pay for try-on generations and, for Shop Owners, ProductVision image processing.

Nature of credits. Credits are a prepaid digital entitlement to use specific AI features inside the Services. They are not money, currency, gift cards, or stored value, and have no cash value outside the Services.
No transfer. Credits are personal to your account and may not be sold, exchanged, transferred, or combined with another user's credits.
Expiry. Purchased ("durable") credits do not expire while your account is active. Granted ("daily") credits refresh on the cadence shown in the Services.
Purchase. Credits are sold in packs at the prices shown at the time of purchase. We may change pack contents and prices for future purchases; the credits and price you bought are recorded at the moment you purchased them and do not change retroactively.
Effect of account deletion. If you delete your account, any unused credit balance is forfeited and cannot be recovered or refunded, except where the law requires otherwise.
Refunds. Except where the law requires otherwise, credit purchases are non-refundable once approved and added to your wallet.

11. Virtual try-on

Try-on output is an AI-generated visualisation, not a guarantee of fit, colour, fabric, or appearance. You should not rely on it as a substitute for trying a product in person. By using try-on, you confirm that any photo of a person you upload is a photo of yourself or a person who has given you express permission to upload their image for this use. Section 6 (your licence to us) and Section 7 of the Privacy Policy (no AI training, no facial recognition) apply.

We watermark try-on output to protect Shop Owners' product imagery. You may not remove or obscure the watermark.

12. Shop Owner subscription, closure, and data export

If you sign up as a Shop Owner, the following applies in addition to the rest of these Terms.

Subscription fees. You agree to pay the subscription fee for the plan you select, on the cadence shown at sign-up (typically monthly).
Onboarding fee, coupons, and free betas. Where we run a free trial or a beta-tester programme, the terms of that programme will be communicated to you and may add to or replace some of the subscription terms.
Invoicing. Invoices are generated automatically. Outstanding invoices are marked overdue after the due date. Shops with invoices more than 21 days overdue may be suspended (read-only) until paid.
Cancelling your subscription. You may cancel your subscription at any time. Cancellation takes effect at the end of the period you have already paid for, except where you and we agree otherwise in writing. Cancelling your subscription does not by itself delete your shop or its data; it stops future invoices on your current plan.
Closing and deleting your shop. You may close your shop and delete its data at any time directly inside the Shop Admin, under Settings → Danger Zone. The closure flow is owner-only — staff and managers cannot trigger it. To proceed, you must enter your admin password twice; both copies must match each other and verify against the password we have on file. Once confirmed:
- Your shop enters a deletion-pending state and a 7-day grace window begins.
- Your storefront immediately stops resolving and new orders are blocked.
- Any active addon subscriptions (Broadcast, Back-Office, Community) are cancelled.
- Your shop's data — products, orders, customers, files, bot configuration — is preserved and recoverable during the 7 days.
- You can cancel deletion at any time during the grace window by logging back in to the Shop Admin and tapping Cancel deletion.
- After 7 days, an automated process permanently and irreversibly destroys your shop's database schema, files, and Telegram bot configuration. After this point, neither you nor TouTouBot can recover the data.
- Cancelled addon subscriptions are not automatically reactivated when you recover; you must contact @toutoubot_support to re-enable them.
Data export. Before triggering closure (or, at the latest, during the grace window) you should export your product catalogue, order data, and customer data using the export tools provided in the Shop Admin. We are not obliged to recover or recreate data after the irreversible teardown.
Termination by us. We may suspend or terminate your shop for material breach of these Terms, for non-payment, or as described in Section 19. Where we initiate immediate termination on grounds of fraud, abuse, or compelled legal action, the same shared teardown may apply without a 7-day grace window.
Refunds. Subscription fees are non-refundable except where the law requires otherwise or where we say so in writing. We do not refund the unused portion of a paid period if you choose to close your shop.
No transaction fees in v1. We do not currently charge a percentage transaction fee on Shop Owner sales. We may introduce one in future, with at least 30 days' written notice before it applies to you.

13. Shop Owner responsibilities

As a Shop Owner you are independently responsible for:

The lawfulness, accuracy, and quality of everything you list, sell, ship, or communicate through your shop.
Holding all licences and registrations needed to operate your business in your jurisdiction.
Charging the correct prices and applicable taxes, and remitting them to the right authorities.
Choosing, paying, and supervising your delivery providers.
Handling your customers' personal information lawfully (see Section 14), and responding to their data-protection requests, including for any chat threads with your customers that remain under your control after a customer deletes their TouTouBot account.
Resolving disputes with your customers.
Honouring any returns, refunds, exchanges, and warranties you offer or that the law requires.
Keeping your Shop Admin password and any payment-gateway credentials secret. The password is also what authorises shop closure; treat it accordingly.
Complying with the terms of any third party you connect to the Services, including Telegram (for example, the Telegram Bot API and Mini App rules), ABA Bank (for PayWay), and Apple/Google (for any mobile distribution).

You will not use the Services to operate a shop that lists prohibited items (see Section 5) or that the law in your jurisdiction prohibits. We may remove non-compliant listings or suspend the shop at our discretion.

14. Shop Owner data-processing addendum

When TouTouBot processes Customer personal information on your behalf (the "Customer Personal Data"), the following applies. This Section forms a data-processing addendum between you (as data controller of your shop's customer information) and TouTouBot (as data processor on your behalf):

Subject matter and purpose. TouTouBot processes Customer Personal Data only to provide the Services to you and as you instruct through the Services configuration.
Categories of data and data subjects. Identifiers (name, phone, address, Telegram or Google ID), order data, and any messages or photos sent through your shop, relating to people who shop at your storefront.
Duration. For as long as you are an active Shop Owner. On shop closure, the 7-day grace window in Section 12 applies, after which Customer Personal Data held in your shop's schema is destroyed alongside the rest of the shop.
Customer-initiated deletions. If a Customer deletes their TouTouBot account, TouTouBot will anonymise the personal fields on that Customer's order rows in your shop (phone, address, GPS, delivery notes, customer notes) and rename the customer record to [deleted user]. The order rows themselves remain so that you can keep your commercial records. Customer-shop chat threads remain in your shop's records under your control; you are responsible for handling any further deletion request the Customer makes to you directly.
Security and confidentiality. TouTouBot applies the security measures described in Section 13 of the Privacy Policy and ensures that personnel with access to Customer Personal Data are bound by confidentiality.
Sub-processors. TouTouBot may engage sub-processors (such as our cloud and AI infrastructure providers) provided they are bound by terms substantially similar to these. We will tell you of new sub-processors, and you may object on reasonable grounds.
Assistance. TouTouBot will give you reasonable help in responding to Customer requests under data-protection law and in the event of a personal-data incident.
Return or deletion on termination. On termination, TouTouBot will return or delete Customer Personal Data as described in Section 12.
Your responsibilities. You are responsible for having a lawful basis to collect and process Customer Personal Data, for giving the privacy notices the law requires, and for honouring data-subject rights.

15. Marketing and broadcasts

Tools that let you send Telegram broadcasts, daily summaries, restock alerts, or community digests must be used in line with the law (including any anti-spam law that applies to you), Telegram's own terms, and the recipients' expectations. Customers must have a lawful basis to receive your messages. We may rate-limit, throttle, or suspend broadcast features if abuse is detected.

16. Live selling

If you use live selling features that integrate Facebook, YouTube, TikTok, or another third-party platform, you must comply with that platform's terms. Music, images, and other content you stream must be content you are licensed to use. We are not responsible for content that streams from those platforms; we only show what your customers can already see there.

17. Staff accounts

Shop Owners may invite Staff with role-based permissions. Each Staff user is bound by these Terms personally and must use their own login. The Shop Owner is responsible for the actions of their Staff in the Shop Admin, including any data exposure caused by sharing or losing credentials. Staff and managers cannot trigger shop closure; only the Shop Owner can.

18. Third-party services and platforms

The Services interoperate with third-party platforms, including Telegram, Apple, Google, ABA PayWay, and others. Your use of those platforms is governed by their own terms, not these Terms. We are not responsible for those platforms' acts or omissions.

If you obtained the TouTouBot mobile application through the Apple App Store, the following also applies (Apple's standard EULA-compliance terms):

These Terms are between you and TouTouBot only, not Apple. TouTouBot is solely responsible for the application and its content.
Your licence to use the application is a non-transferable licence to use it on any Apple-branded product that you own or control, in accordance with Apple's Usage Rules.
Apple has no obligation to provide any maintenance or support for the application.
If the application fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price you paid for the application (if any). To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the application.
TouTouBot, not Apple, is responsible for addressing any claims you or any third party have relating to the application or your possession or use of it, including: (i) product-liability claims; (ii) any claim that the application fails to conform to any legal or regulatory requirement; (iii) claims arising under consumer-protection or similar law; and (iv) claims that the application infringes a third party's intellectual-property rights. TouTouBot is solely responsible for the investigation, defence, settlement, and discharge of any such claim.
You confirm that you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
Apple and Apple's subsidiaries are third-party beneficiaries of these Terms with respect to the application, and upon your acceptance, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

19. Suspension and termination

By you. You may stop using the Services at any time. Customers can permanently delete their account from the Profile screen (immediate, irreversible). Shop Owners can permanently close their shop from Settings → Danger Zone (7-day recoverable grace window, then irreversible). See Section 12 of the Privacy Policy and Section 12 of these Terms.
By us, for cause. We may suspend or terminate your access immediately and without notice if we reasonably believe you have breached these Terms, broken the law, exposed us, our other users, or our service providers to liability, or if a third-party platform we depend on requires us to. In such cases the 7-day grace window does not apply. Where reasonable, we will tell you why.
By us, for convenience. We may stop offering all or part of the Services with reasonable advance notice (typically 30 days for paid features), refunding any unused prepaid amount as required by law.
Effect of termination. Sections that by their nature should survive termination (including 4, 6, 7, 14, 18, 20, 21, 22, 23, and 24) survive.

20. Disclaimers

To the maximum extent permitted by law, the Services are provided "as is" and "as available". We make no warranties, express or implied, including any warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Services will be uninterrupted, error-free, secure, or free of viruses or harmful components.

We do not warrant any product or service offered by any Shop Owner. AI-generated output, including try-on images, is provided as a visualisation only.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

21. Limitation of liability

To the maximum extent permitted by law:

No indirect damages. Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, lost goodwill, or business interruption, arising out of or relating to these Terms or the Services, even if the party has been advised of the possibility of those damages.
Cap. TouTouBot's total aggregate liability arising out of or relating to these Terms or the Services in any 12-month period is capped at the greater of (a) the amounts you paid to TouTouBot during the 12 months immediately before the event giving rise to the claim, or (b) USD 100.
Exceptions. Nothing in this Section limits liability for fraud, gross negligence, wilful misconduct, death or personal injury caused by negligence, or any other liability that the law says cannot be excluded or limited.

22. Indemnity

You agree to defend, indemnify, and hold harmless TouTouBot and its personnel from any claim, loss, damage, liability, cost, or expense (including reasonable legal fees) arising out of or relating to: (a) your breach of these Terms; (b) your breach of any law; (c) Your Content; (d) (for Shop Owners) your products, services, or business operations and any dispute between you and your customers; and (e) your misuse of the Services.

23. Disputes and governing law

Governing law. These Terms are governed by the laws of the Kingdom of Cambodia, without regard to conflict-of-laws rules.
Forum. The courts of Phnom Penh, Cambodia have exclusive jurisdiction over any dispute arising out of or relating to these Terms, except that we may seek injunctive relief in any court of competent jurisdiction.
Mandatory consumer rights. If you are a consumer in a jurisdiction where local consumer-protection law gives you rights that cannot be waived, those rights apply in addition to these Terms.
Informal resolution first. Before filing a claim, you agree to contact us at the address in Section 24 and try in good faith to resolve the dispute informally for 30 days.

24. General terms

Entire agreement. These Terms, together with the Privacy Policy and any plan-specific or feature-specific terms we point you to, are the entire agreement between you and TouTouBot regarding the Services.
Changes. We may update these Terms. Material changes will be announced in the Services and, where reasonable, by message to your account. Continued use after the change takes effect means you accept the updated Terms. If you do not accept, stop using the Services.
No waiver. Our failure to enforce any right is not a waiver of that right.
Severability. If a provision is found unenforceable, the rest of the Terms remain in effect, and the unenforceable provision will be enforced to the maximum extent permitted.
Assignment. You may not assign these Terms without our written consent. We may assign these Terms to an affiliate or to a successor in connection with a merger, acquisition, financing, or sale of assets.
Notices to you. We may give you notice through the Services, by Telegram, or by email associated with your account.
Notices to us. Send legal notices to:

TouTouBot — Legal Phnom Penh, Cambodia Email: legal@toutoubot.com
Languages. These Terms are written in English. Where we provide a translation, the English version controls in case of conflict, except where local law requires otherwise.
Force majeure. Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, internet or power outages, governmental actions, and platform-provider outages.

By using the Services, you confirm that you have read and accepted these Terms.